Reminder: Slowness can also be caused by having too many tabs open in Chrome or another browser. Please keep only what you need open and close any unnecessary tabs.

Most computer issues with slowness/lag/"glitchiness" can be resolved with a quick restart.

1. Click the Start button on your taskbar (or press the Windows key).
2. Click the Power icon in the lower-right corner of the menu.
3. Select Restart. (Must press restart, not shutdown there is a difference)

Hard Reset (If your PC is frozen)

If your computer is completely unresponsive, you will need to perform a hard restart.

1. Locate the physical Power button on your laptop or desktop tower.
2. Press and hold the button for about 10 to 15 seconds until the screen goes black and the computer completely turns off.
3. Wait about a minute, then press the Power button again to turn your PC back on.

Still having trouble? Please submit a service ticket and await assistance from a technician.