Here is a list of details and information to collect to help Tech Services in identifying and mitigating the cause of any web filter or GoGuardian bypasses by students. Please answer the questions to the best of your ability and include this in your ticket request.
Once you have this information please submit you ticket using the following:
Please submit a ticket for this request here: https://servicetickets.vusd.org
The best service area and request type to use for the proper
routing for this ticket is highlighted below:
Technology -> Account Help
Technology -> Business Systems
Technology -> Digital Learning Systems
Technology -> Electronic Systems
Technology -> Hardware support
Technology -> Network support
Technology -> Software support
Technology -> Special Requests
Google Doc permission request (must be requested by an administrator)
Website history report request (must be requested by an administrator)
Student Google Password Management Access (must be requested by an administrator)
Website block/unblock request
YouTube video whitelist request for teachers
Technology -> Student Information Systems | PowerSchool/PowerTeacher
Technology -> Tech Purchasing
Technology -> Other technology issue not listed
Instructions how to use the ticket system are here:
https://app.tettra.co/teams/vusd-techsvcs/pages/how-to-use-the-vusd-service-ticket-system
