keywords: Zoom, Printer, Toner, Jam, Ink, Drum,

VUSD owned printers that are network connected and use a laser printing mechanism are under a maintenance contract with Zoom Imaging Solutions. This is a different Zoom than the one used for video conferencing.

Zoom Imaging Solutions provides supplies and service for all the machines we have under contract with them. This means that if you need toner or your printer has a physical issue, like not picking up pages, you can contact Zoom and they will send out replacement toner or send a technician to fix the printer.

 

Contacting Zoom (Xerox) for Supplies or Service

Call in Service or Supplies

Depending on when your printer was added to the contract it may have one of two different phone numbers to call for service. Both numbers route to the same call center so either one is appropriate to call.

Web Form - Service or Supplies

You can order supplies or request service via the web
If you need to order service or supplies from Zoom/Xerox you can now do it via these two sites. 

SERVICE:https://www.xeroxbusinesssolutions.com/en-us/0038-service-request

SUPPLIES: https://www.xeroxbusinesssolutions.com/en-us/0038-supplies-orders

Adding a printer to the Zoom contract

VUSD owned printers that are network connected and use a laser printing mechanism can be added to the contract. If your printer is not currently under contract with Zoom and you would like to request that a printer be added, please submit a ticket for this request here: https://servicetickets.vusd.org. A VUSD Technician will evaluate your request and determine if your printer meets requirements. If so they will confirm it's connected to our network and added to the contract.