keywords: Ninja, NinjaOne

VUSD uses the NinjaOne remote support agent to remotely connect to a user's machine to help troubleshoot and repair computer issues. The agent gets installed automatically on any district device that is enrolled in our Entra domain. macOS devices require the user to manually enable Screen Recording access for the NinjaOne app in order for our support staff to be able to view your screen for remote support purposes. Please note that support staff cannot view your screen unless you have granted them permission each time they connect.

Below are some screenshots of what you would see when a VUSD support technician initiates a request to connect to your VUSD owned macOS system and what steps to follow to allow them to view the screen. This will need to be done the first time we connect to the device; future requests will only need you to click "Yes" on the initial prompt to allow access.

When the support technician sends you the request to connect you will be asked if you accept the connection. Please click "Yes"

If you see the Review System Access dialog box with a red X under "Screen Recording" you will need to click the "Request Access" button next to it.

The Screen & System Audio Recording preferences will open. Click the button to turn on access for the NRStreamer application. In the example below the button is in the off position.

After enabling access, you will get the following prompt. Click "Later"

The support technician can now view your screen and help assist you remotely.