keywords: GoGuardian, Scene, Blocked,

This guide will help you, as a teacher, to override a scene being applied from another teacher and to determine what scenes are being applied to a student in your class. This can be useful in determining when a scene is being applied from another teacher and it's blocking a student from accessing certain webpages. At the end of this guide are links to some useful GoGuardian support pages.

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My Student is Stuck in a Scene/How do I Override the Scene?

Students can be in multiple sessions at one time. There are times when this overlap can cause a confusion with Scenes. Students can get "stuck" in a Scene even after a classroom session has ended if another teacher had a session that began before the previous session ended.  

The most recently applied Scene will apply for each student.

If a student is impacted by another Scene, you should see a yellow warning banner that looks like this:

To place all students in your active session in the Scene currently applying to your session, click the "Refresh Scene" button.

Note: If a student was blocked from a site by a Scene (other than your own), the block page will not be closed automatically when the Scene is changed. Students can open a new tab or go to a new URL.

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View Active Session Information

Viewing the active sessions for a student can provide information about what classroom sessions are applied to the student and in turn what scenes.

From the affected students computer, click the GoGuardian icon which is pinned next to the "Extensions" menu button. The popup will list current active sessions along with the teacher name and if any websites are restricted. If the block reoccurs daily you can contact the teacher from the other active session and ask them to update their class roster to remove the student, if applicable, or update the time they start or stop their session so it doesn't interfere with yours.

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Contact Tech Support

If you've tried the steps above and are still having trouble, please put in a ticket with Tech Services. Include as much detail as possible for the affected student. Please include the following:

• Student name
• Student ID
• Student email address
• Active Session Information (from GoGuardian app. See above)
• Date(s) and time(s) that the issue was observed.

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Additional Information

Here are links to some useful GoGuardian support pages

• GoGuardian Teacher Support Page
• GoGuardian Teacher FAQ's
• Creating and Applying Scenes
• Using Scene Statuses
• How do I change my classroom schedule?