Investigating Student Web Filter or GoGuardian Bypass

Here is a list of details and information to collect to help Tech Services in identifying and mitigating the cause of any web filter or GoGuardian bypasses by students. Please answer the questions to the best of your ability and include this in your ticket request.

Student Information (Name, ID, email address)
Date and Time of observed offense (examples - 3/13/2024 at 9:32am OR 3/13/2024 between 9:15am and 9:45am)
What was observed? (Be descriptive. If a game or website. What was it called)
Web address (Provide the offending website address)
Steps student took to get to offending site? (Very Useful)
If available include any pictures or screenshots of the students screen or what you're seeing in GoGuardian. The active tabs list of the student from GoGuardian can also be helpful.

Once you have this information please submit you ticket using the following:

Please submit a ticket for this request here: https://servicetickets.vusd.org

The best service area and request type to use for the proper
routing for this ticket is highlighted below:

Technology -> Account Help
Technology -> Business Systems
Technology -> Digital Learning Systems
Technology -> Electronic Systems
Technology -> Hardware support
Technology -> Network support
Technology -> Software support
Technology -> Special Requests
               Google Doc permission request (must be requested by an administrator)
               Website history report request (must be requested by an administrator)
               Student Google Password Management Access (must be requested by an administrator)
               Website block/unblock request
               YouTube video whitelist request for teachers
Technology -> Student Information Systems | PowerSchool/PowerTeacher
Technology -> Tech Purchasing
Technology -> Other technology issue not listed

Instructions how to use the ticket system are here:
https://app.tettra.co/teams/vusd-techsvcs/pages/how-to-use-the-vusd-service-ticket-system